Delivery and Returns Policy
Delivery Lead Times
Any lead times featured throughout our site are estimated. We will not be held accountable for any delays in delivery due to natural causes. Please contact us if more details are required on product lead times.
Delivery Charges
The majority of the products on the site include delivery to the UK mainland only. Deliveries outside of the UK mainland can be quoted on application.
There may be additional carrier charges for returns at the following postcodes.
Scotland – AB10-16, 21-25, 30, 39, 99, DD, DG, PA1-19, PH1-16
Scottish Highlands – AB31-38, 45-51, 56, IV1-28, 30-32, 36, 40-52, 55, KA27-28, KW1-17 PA21-41, PH17-26, 30-41, 42-44, 49-50
Returns of Incorrect Items
Please make sure you check the specification of products before you place the order. If you are unsure of your exact requirements, please contact us and we will be happy to assist in getting the right product. In the event you order an incorrect item please notify us within 24 hours of receipt.
Returned units must be unused and within the original packaging. In this event, a re-stocking fee (that can range from 10%-35% of the product price) plus carriage costs each way, will be incurred by the customer.
Returns of Damaged/Faulty Goods
The majority of our products are covered by a manufacturer’s warranty which covers faulty equipment caused by the manufacturer. Product warranty terms vary dependent on manufacturer. Each warranty term that applies will be stated on the product page.
This warranty does not cover general wear and tear, misuse or damage due to customer negligence.
If a product was to arrive faulty or damaged, please contact us on 01392 464656 within 7 working days, quoting your order number.
We will then discuss the order with you and depending on the product and circumstances, arrange collection or an engineer visit. If returned, the product must be in the original packaging to avoid any further damage. Before honouring any warranty, the product will need to be checked before we issue a refund, repair or replacement.
Need help?
Contact us at info@westexegroup.co.uk for questions related to refunds and returns.
